Contact Us

Bookings close early due to payments over the weekend not being processed until Monday.
Please do not ask us to reserve seats for you after bookings are closed or to indicate if there will be seats for you as we can not be sure how many other unbooked passengers will turn up.

For trains marked:
"SOLD OUT" there are no seats left.
"Sorry you have left it too late to pre-book" - There may be some seats left able to purchased at our ticket office on the day. However, we can not guarantee there will be a seat for you as even if we have spare seats we have no idea how many others will turn up without a booking. This is why bookings are recommended.

If you could not use your eVoucher due to us not operating your eVoucher has been extended. See our user guide of how to use your eVoucher.

See our user guide here

If you have paid you should have received by email your eTickets.

- Check your spam folder.
- Did you enter your email address correctly?
- If you received a email from us when you made your booking then that confirms your email was correct.
- Did you include your booking reference with your payment?
- When you contact us to query your payment please include your booking reference. We will have trouble helping you without this.
- To contact us please reply to your booking email. It has all the details we need

The easiest way to do this is to make a new additional booking

We can do this for you, but there is a fee. See our Terms and Conditions. Please reply to your booking email with your alteration request

The easiest way to do this is to cancel your booking and make a new booking. Please reply to your booking email asking to cancel your booking so we can free up seats for others. There is no fee for this and appreciate you letting us know.

You can find our Standard Public Train Fares here

*Excludes Special Events

See our timetable for dates of Public Trains:Public Train Calendar

... or see Tickets to make a booking

See our train hire information page with detail about rates, options and how to make an enquiry or booking.

We do try to run steam whenever we can, however in unforeseen circumstances, during fire restrictions, for operational reasons or for repairs WPR reserves the right the change the locomotive or train without prior notice.

You can not book or choose which will locomotive will be used on your train.

Check the website main page for the most up to date information.

Check our advertised and announced dates here: Public Train Calendar

Bookings for these dates usually open for sale around one month before the date.