Your refund may not granted if you do not qualify:
– You can not claim a refund unless you made the booking. Refunds will not be transferred.
– You can not notify us or ask for a refund after the booking has expired (train has departed)
– You must fully complete the information requested
– Cancelled bookings up to 96hrs (4 days) before departure will only be 80% refunded. (Tickets Terms and Conditions)